Online ordering software not quite robust enough to complete order or or reset and null out data collected prior to the order glitch. Although the online process aborted and notified customer to call the Company by phone to complete the order, in the background, online software had in fact completed the order. Further, when the rep on the phone looked to see if there was already an order, it could not be found, and helpfully re-iterated the order into the system. Due to this uncertainty, the order was delivered twice (duplicated). And my bank account was debitted twice. A call to customer service rectified the error and an RMA was generated for the extra shipment to be returned for credit. Another observation: the online-generated order did not debit the same amounts as the Phone order ... (shipping costs were not the same).
Pros: High quality
Cons: ordering mishaps
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Review 2 for 9 1/2 in Rubber Spatula
This product is great!
PostedJanuary 8, 2011
from Hope ID
The only improvement that could be made on these is so they would withstand high temperatures. I have been using these spats for years and they get all the food out - cleaner than your dog can lick it. The blade doesn't separate from the handle or break - unfortunately, they do wear out from being used all the time around the thin edges. You'll get your money's worth out of them for sure.